Introduction
At The Bodhpress, customer satisfaction is our priority. We aim to provide a seamless shopping experience. This Refund and Return Policy outlines the guidelines for returns, exchanges, and refunds. By purchasing from us, you agree to the terms stated here. For any questions, contact us at support@thebodhpress.com.
Eligibility for Returns
Items must be returned within 14 days of delivery. Products must be unused, in original packaging, and include all accessories. Certain items like perishable goods or personalized products are non-returnable. Proof of purchase is required. We reserve the right to refuse returns not meeting these criteria.
Return Process
To initiate a return, email us at support@thebodhpress.com with your order number. We will provide return instructions and an authorization code. Package the item securely to prevent damage. Customers are responsible for return shipping costs unless the item is defective. Unapproved returns will not be accepted.
Refund Policy
Once a customer requests a refund, we will begin processing the refund within 3 business days. Refunds will be completed and issued within 14 business days. Please note that additional time may be required by your bank or payment provider to process the refund.
Exchanges
We offer exchanges for defective or damaged items only. Contact us at support@thebodhpress.com within 14 days of delivery for exchange eligibility. Provide images of the defective product. Upon approval, we will ship a replacement. Exchanges are subject to product availability.
Non-Returnable Items
Certain items cannot be returned for hygiene or safety reasons. These include perishable goods, custom-made items, gift cards, and clearance products. Digital downloads and software are also non-returnable. If you are unsure about eligibility, contact us at support@thebodhpress.com.
Damaged or Defective Items
If you receive a damaged or defective product, notify us within 24 hours. Include your order number and photos of the damage. We will arrange a replacement or refund at no additional cost. Failure to report within the specified period may affect your eligibility.
Late or Missing Refunds
If your refund is delayed, first check your bank account again. Then contact your credit card company, as posting delays may occur. If the issue persists, email us at support@thebodhpress.com for assistance. We will work to resolve the matter promptly.
Cancellations
Orders can be canceled within 24 hours of placement. After this window, we may not be able to cancel the order. Refunds for cancellations are issued within 14 business days. Custom or personalized orders cannot be canceled once processing begins.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service. We are not responsible for items lost in return transit. Original shipping fees are non-refundable.
Policy Updates
We reserve the right to update or modify this Refund and Return Policy at any time. Changes will take effect immediately upon posting. We encourage you to review this policy periodically. Continued use of our site constitutes acceptance of these changes.
Get In Touch
Phone: +12097288303
Email: support@thebodhpress.com
Address: 402 Main St B, Murphys, California 95247, United States